topic Re: E sim Activation in SIM cards & Porting

E sim Activation

Jackhemming29 — Fri, 27 Dec 2024 15:30:14 GMT

Hi, hoping someone can help.

I've received my new phone today and I'm a new customer. I chose to get an E-Sim, which I'm starting to learn might be a mistake.

I haven't received any sort of sim activation with the package the phone came in. Is there a way I can do it, or should I just ask for a physical sim card?

Thanks in advance

Re: E sim Activation

Schockwave — Fri, 27 Dec 2024 15:50:06 GMT

Hello @Jackhemming29 ,

Welcome to the community,

Firstly, only customers on contract can have an ESim, secondly, you first need to have a physical SIM card to then change it to an ESim, but only if you are a contract customer, pay as you go cannot receive an ESIM, they can only have a physical SIM card.

Re: E sim Activation

chistery — Fri, 27 Dec 2024 16:43:39 GMT

Well, EE says:

If you’re new to EE and have ordered an eSIM with your device directly from us, you’ll either:

be sent a scannable QR code with your new device, or
you need to turn on your new device and follow the prompts to install your eSIM