topic esim won’t activate in SIM cards & Porting

esim won’t activate

mp1013 — Thu, 26 Dec 2024 18:18:43 GMT

Please help !!

New phone upgrade

transfer with esim went fine and mobile data was working BUT icloud transfer didn’t work so I had to reset the whole phone - obviously then lost the esim

trying to then redownload/won’t activate

went into the EE app and replaced esim to get a new QR code every time i try to scan this it now comes up with cannot download esim

can’t get any calls or texts in either phone

Re: esim won’t activate

Chris_B — Thu, 26 Dec 2024 18:54:13 GMT

@mp1013 You’ll need to call customer support so they can actually the eSIM for you. This will have to be tomorrow now as customer support is closed.

Re: esim won’t activate

kiltiegirl — Fri, 27 Dec 2024 19:28:18 GMT

Hi Chris, that's not much of a solution.
I have a similar issue and have had no service since Xmas eve and even on my home wi Fi I cant call, text or use wi Fi calling.

I cat call customer support either, like the OP as I cannot get calls or texts.

Re: esim won’t activate

Matt_124 — Fri, 27 Dec 2024 20:15:18 GMT

You could download Skype and call the freephone number using it if you are unable to call using another phone, it should be free.