topic Re: Can't upgrade my SIM and buy a new one in SIM cards & Porting

Can't upgrade my SIM and buy a new one

Batonpolk123 — Wed, 25 Dec 2024 09:54:20 GMT

I'm trying to upgrade my SIM card and I want to add a new SIM card but looks like shop doesn't work after I login. For upgrading I have information,,Sorry, couldn't fetch recommendations for you,,

Re: Can't upgrade my SIM and buy a new one

bristolian — Wed, 25 Dec 2024 12:00:30 GMT

What do you mean by wanting to "upgrade" your SIM?

Re: Can't upgrade my SIM and buy a new one

Batonpolk123 — Wed, 25 Dec 2024 12:48:57 GMT

my contract is ending soon and i want to take new deal. I also want to buy another number for my son

Re: Can't upgrade my SIM and buy a new one

bristolian — Wed, 25 Dec 2024 12:55:24 GMT

You can change your price plan either by choosing the "upgrade now" option within your myEE online account or calling CS on 150 and requesting a change of plan.

You can order a new SIM-only plan via the EE online ship.

Re: Can't upgrade my SIM and buy a new one

Batonpolk123 — Wed, 25 Dec 2024 13:00:29 GMT

well, I can't do it online. and I would like to compare different options. when I choose an upgrade it doesn't show me the options. the same when I want to buy a new card. when I choose a card when I'm not logged in I can see all the options but when I log in I have information that they can't display the options.

Re: Can't upgrade my SIM and buy a new one

Peter_W — Wed, 25 Dec 2024 14:33:22 GMT

Hey there @Batonpolk123, I hope you've been enjoying your Christmas so far 😊

If you haven't already, I'd definitely recommend giving this a try through a different device or browser to see if it will allow you to see your upgrade options.

If you still continue to struggle, please reach out to our team, and they can check over how your account is set up, along with any potential upgrade options too.

Peter