topic Re: Moving to EE in SIM cards & Porting

Moving to EE

Ellis2024 — Sat, 21 Dec 2024 11:37:45 GMT

Do you know how long porting takes? As I’m in the same situation moving to EE. I shared my PAC code 7 days ago but my number is still live with my previous supplier. Do I just use my new sim to activate the move?

Re: Moving to EE

bristolian — Sat, 21 Dec 2024 11:33:40 GMT

Post moved to a new thread.

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

Your issue now, will be your PAC is treated as submitted on the next available working day - 23/12. Port-in will be likely set for 24/12. The vast majority of port-ins are successful, but be aware of the risk of issues over Christmas if not.

Re: Moving to EE

XRaySpeX — Sat, 21 Dec 2024 11:36:04 GMT

@Ellis2024 : Yes, you need to use your EE SIM before the no. can port. It will then port within 1 working day of you activating your EE SIM on the EE network.

Re: Moving to EE

Ellis2024 — Sat, 21 Dec 2024 11:39:51 GMT

Thank you

Re: Moving to EE

XRaySpeX — Sat, 21 Dec 2024 11:43:35 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Moving to EE

Loughlini — Mon, 23 Dec 2024 20:01:01 GMT

Hi, I have the same problem. I installed my EE SIM and entered the PAC code as requested on 19/12/24. I then got a SMS (from 150) saying "Well transfer your number by 6pm on {D/M}". That's not very helpful. I have 2FA setup on my bank account and others whereby an SMS OTP is sent to me to login. Consequently I am locked out of my accounts since I cannot receive an OTP. Any idea how long it will take to complete my mobile phone number transfer?

Re: Moving to EE

Ellis2024 — Mon, 23 Dec 2024 21:11:13 GMT

It seems my current provider won’t let me go until the last day of my contract, so that’s the delay for me. As called customer services and have a call back booked for that day, so they can process it.