topic Re: New iphone16 pro max. Moved from Vodafone. Everything transferred but no signal in SIM cards & Porting

New iphone16 pro max. Moved from Vodafone. Everything transferred but no signal

Mumblesgirl — Fri, 20 Dec 2024 23:38:02 GMT

Have no signal only WiFi. Tech told me to go back to store as it is phone. But SIM into my old iphone13. Still no signal so cannot be the phone

Re: New iphone16 pro max. Moved from Vodafone. Everything transferred but no signal

Chris_B — Sat, 21 Dec 2024 06:30:58 GMT

@Mumblesgirl it’ll take up to 24 hours for your EE SIM card to activate and if you are migrating your number over from Vodafone to EE, this will commence after the EE SIM card activated and will take up to 24 hours. This will not happen over the weekend as number migrations do not happen at the weekend.

Re: New iphone16 pro max. Moved from Vodafone. Everything transferred but no signal

Schockwave — Sat, 21 Dec 2024 11:33:22 GMT

@Mumblesgirl , do you still have your Vodafone SIM card and is that still active? You will receive a message from EE once transfer is complete and you will then lose the connection from Vodafone.

Re: New iphone16 pro max. Moved from Vodafone. Everything transferred but no signal

bristolian — Sat, 21 Dec 2024 12:32:27 GMT

@Chris_B wrote:

it’ll take up to 24 hours for your EE SIM card to activate...will take up to 24 hours.

The correct timescale is "the following working day" from the PAC being submitted or the SIM being activated.

Online orders of new SIMs where the PAC is provided, hold the PAC in pending until the SIM is first activated - at which point the PAC is submitted for port-in the working day after.

When a PAC is submitted on an existing working SIM, the port-in is normally set for the following working day.