topic Re: Wrong number showing in phone settings following port? in SIM cards & Porting

Wrong number showing in phone settings following port?

martin2345uk — Tue, 17 Dec 2024 22:08:33 GMT

So my port went through today from Three to EE; seems to have gone OK, when I call my old number it rings on my new EE SIM so thats good, but in my phone settings the number shown is the "temporary" EE number..?? I can edit it but I cannot save once I type in my actual number - tapping "Save" just does nothing at all!

How do I correct this?

Re: Wrong number showing in phone settings following port?

bristolian — Wed, 18 Dec 2024 08:14:16 GMT

Do outbound calls & texts show the correct number?

Re: Wrong number showing in phone settings following port?

Chris_B — Wed, 18 Dec 2024 08:21:16 GMT

@martin2345uk turn off iMessage and FaceTime and then restart the device now check your number settings/apps/phone if it shows correct, you can reenable on FaceTime and iMessage.

Re: Wrong number showing in phone settings following port?

martin2345uk — Wed, 18 Dec 2024 08:24:11 GMT

Hi,

thanks for the reply.. I followed those steps but it was still the same, however upon doing some more research I saw the people had had success with resetting the network settings; I did this and it successfully changed the number to my correct one!

Cheers

Re: Wrong number showing in phone settings following port?

Shepcott — Fri, 20 Dec 2024 14:24:24 GMT

@martin2345uk - not sure if you have solved your issue, but this is what I did, and it worked (iPhone) -

In settings, scroll down to "Apps" - find "Messages" and click on "Send & Receive" - UNTICK the temporary number which shows - Then turn off iMessage - Then go to Facetime, and turn it off. Restart the phone, and head back to the "Send & Receive" section of Messages - Click on the temporary number which is showing there, and your old number should then show up.

Re: Wrong number showing in phone settings following port?

Shepcott — Fri, 20 Dec 2024 14:24:53 GMT

and turn Facetime back on

Re: Wrong number showing in phone settings following port?

Leanne_T — Fri, 20 Dec 2024 15:01:39 GMT

Thanks very much for sharing and helping get this resolved @Shepcott

Have a lovely Christmas 🙂

Leanne.