topic Re: Add new SIM to account in SIM cards & Porting

Add new SIM to account

doctor_sofia — Tue, 31 Oct 2023 10:29:41 GMT

Hi,

I have bought a new physical EE PAYG SIM card which I want to add to my existing EE account. I want to activate it online, but I am not replacing any of my existing phone numbers - it is an extra line on my account.

Is there a simple way to do this without putting the SIM card into a phone?

thanks

Re: Add new SIM to account

Leanne_T — Tue, 31 Oct 2023 13:21:15 GMT

Hi @doctor_sofia

Thanks for coming here.

If you have an existing EE account and the numbers are also pay as you go, you should have the option to link the new SIM card to your existing EE account.

Does this show for you?

Leanne 🙂

Re: Add new SIM to account

doctor_sofia — Tue, 31 Oct 2023 15:38:05 GMT

The other numbers on my EE account are pay monthly. The new SIM I want to add is PAYG

Re: Add new SIM to account

Leanne_T — Tue, 31 Oct 2023 15:41:50 GMT

I see @doctor_sofia

You are unable to add this to the pay monthly account, you would need to set up a new EE account for the pay as you go SIM.

Leanne.

Re: Add new SIM to account

ABMTREES — Sat, 20 Apr 2024 10:25:56 GMT

Why can't they all be on one account ?

Thanks

Stuart

Re: Add new SIM to account

Katie_B — Sat, 20 Apr 2024 13:00:17 GMT

Hello @ABMTREES.

Are you look to add a pay as you go SIM to your current pay monthly account?

Katie

Re: Add new SIM to account

robmarkpalmer — Wed, 24 Apr 2024 08:27:26 GMT

Yes Katie.

Thanks

Re: Add new SIM to account

Katie_B — Wed, 24 Apr 2024 08:53:13 GMT

What happens when you try to link @robmarkpalmer?

Katie

Re: Add new SIM to account

Amplyjustified — Thu, 22 Aug 2024 12:09:54 GMT

Yes but it says I have to drive 10 miles to visit the nearest shop to verify it

Re: Add new SIM to account

Lesley_W — Thu, 22 Aug 2024 13:40:02 GMT

Thanks for your reply @Amplyjustified.

Is this your EE account it's asking you to verify?

Feel free to send over a screenshot if that's easier, just make sure it doesn't include any personal details.

Lesley

Re: Add new SIM to account

Tm34 — Wed, 18 Dec 2024 19:57:54 GMT

Did anyone find a solution? I called support and they say not supported. On website when I try to link it says I need to verify ID. Which is correct?

Re: Add new SIM to account

Rach_H — Thu, 19 Dec 2024 10:55:28 GMT

Hi @Tm34,

Welcome to the Community!

What is it you are trying to do whe you are being prompted to verify your ID?

Rach

Re: Add new SIM to account

Tm34 — Thu, 19 Dec 2024 11:09:45 GMT

Exactly the same as people above in thread.

Add PAYG sim to same account as my pay monthly sim

I followed the instructions to link accounts from the EE app. When I entered the mobile of the PAYG it came back with a message saying I need to go to a store to verify ID or call 150

When I called 150 I was told I couldn’t link a PAYG with my monthly account. That I would instead have to create a new account with a different email.

Re: Add new SIM to account

Rach_H — Thu, 19 Dec 2024 11:40:46 GMT

Ahh, I understand @Tm34. Thanks for clarifiying.

This isn't something that we are able to do, so you would need to create a different account with a different email address.

Rach