topic Sim not provisonised in SIM cards & Porting

Sim not provisonised

Kirian90 — Tue, 17 Dec 2024 20:42:38 GMT

Hi all. I have just taken a new contract out to place into a new unlocked phone. I was sent an esim but it was not compatible with the phone so I got in touch with EE and they sent me a replacement nano sim. When I put the nano sim into the phone it says it's not provisionised. However I've tried to go through the process of activating new sim and I am unable to do that as it is trying to send a code to the linked phone number which isn't possible as it wasn't activated because of it not being compatible with the phone. Please can someone help me?

Re: Sim not provisonised

Michael_D — Wed, 18 Dec 2024 08:47:24 GMT

Hi @Kirian90

Thanks for coming to the community.

Do you have an EE store nearby at all? If you do, you can pop in with photo ID (either a passport or driving licence) and they can get a SIM up and running for you.

If you aren't able to get to a store, it would be best to give our team a call and they can see if they can activate that SIM, but if not, arrange for a pre-registered one to be sent out.

Michael