https://community.ee.co.uk/t5/SIM-cards-Porting/Connecting-to-EE/m-p/1486420#M51236 <P>So you've proven the issue to your son's SIM/account - the account holder now needs to contact EE-CS who have access to his individual account. Make sure they understand your tests thus far, to avoid the need to repeat them.</P> <P>CS are on 150 from an EE phone or 07953 966150 from any other phone.</P> Tue, 17 Dec 2024 17:17:08 GMT bristolian 2024-12-17T17:17:08Z https://community.ee.co.uk/t5/SIM-cards-Porting/Connecting-to-EE/m-p/1486407#M51235 <P>Hi</P><P>I have 2 phones on my account; my son's and myself, mine is an iPhone 13, but we have a problem with my son's iPhone 11. It can connect to wifi and everything that runs on the internet is fine but it isn't seeing EE, I ordered a new replacement SIM thinking it was that, which came today, but the new one isn't working either, when I take the SIM out of his phone and replace it with my SIM it works, so I know there's no fault with iPhone 11, and vice versa if I put the new sim in my phone, which was meant for his, it doesn't connect, it has to be a problem with his number / or EE, he can't make calls or receive them - please advise</P><P>- thank you</P><P>C</P> Tue, 17 Dec 2024 16:41:54 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Connecting-to-EE/m-p/1486407#M51235 melbs1974 2024-12-17T16:41:54Z https://community.ee.co.uk/t5/SIM-cards-Porting/Connecting-to-EE/m-p/1486420#M51236 <P>So you've proven the issue to your son's SIM/account - the account holder now needs to contact EE-CS who have access to his individual account. Make sure they understand your tests thus far, to avoid the need to repeat them.</P> <P>CS are on 150 from an EE phone or 07953 966150 from any other phone.</P> Tue, 17 Dec 2024 17:17:08 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Connecting-to-EE/m-p/1486420#M51236 bristolian 2024-12-17T17:17:08Z