topic Re: Converting physical sim to esim. in SIM cards & Porting

Converting physical sim to esim.

aan — Mon, 02 Sep 2024 15:34:18 GMT

Hi, I want to convert my physical sim to an esim, but I can’t find any option on how to order an esim on the app, would really appreciate if anyone could help me out. I’m currently on a contract so yes I’m eligible to get an eSim.

Re: Converting physical sim to esim.

Matt_124 — Mon, 02 Sep 2024 17:43:29 GMT

Open the EE App and click the Profile in the top right corner. Go to Settings and Permissions, Settings and Permissions again, and scroll down to reach Replace my SIM/eSIM. This will verify you with a pin code and give you the option to download an eSIM to your device.

Re: Converting physical sim to esim.

Alex_H — Tue, 03 Sep 2024 08:30:12 GMT

Hi @aan,

Thanks for visiting the EE Community 🙂

To order an eSIM via the EE app, once you login select Manage, then select Settings and on this page you will find an option for Replace my SIM/eSIM through which you can select an eSIM.

Alex

Re: Converting physical sim to esim.

hammadtanveer — Fri, 13 Dec 2024 15:09:30 GMT

kindly send me sim via email

Re: Converting physical sim to esim.

hammadtanveer — Fri, 13 Dec 2024 15:09:51 GMT

Re: Converting physical sim to esim.

Leanne_T — Fri, 13 Dec 2024 17:06:18 GMT

Hi there @hammadtanveer

Thanks for coming here 🙂

Sorry the community team are unable to send you an eSIM, please see the Set up and use an eSIM page for details on how to transfer to an eSIM.

Thanks 🙂

Leanne.