topic Re: New SIM / Port from O2 in SIM cards & Porting

New SIM / Port from O2

TimD3 — Thu, 12 Dec 2024 19:13:07 GMT

Hi, I bought an EE SIM only deal and started the process of porting my number from O2 on Saturday. My O2 service was disconnected on Tuesday and I switched my SIM. I seem to be registering on the EE network ('EE' showing top right on my handset) and I have signal, but can't make or receive calls - I get "you've dialled an incorrect number" when trying to call out. Feels like something has gone wrong in the process. Any ideas? Thanks! 🙏

Re: New SIM / Port from O2

bristolian — Thu, 12 Dec 2024 19:21:34 GMT

If that error is occuring on all numbers, you need to contact EE-CS as there may be something account-specific causing it.

They are on 07953 966150 from any other phone, or +44 800 9566000 from a web-calling app such as Skype.

Re: New SIM / Port from O2

TimD3 — Thu, 12 Dec 2024 19:54:13 GMT

Thanks! CS did a network reset (or something!). Resolved it immediately.

Thanks for the advice!

Re: New SIM / Port from O2

JPT424 — Thu, 20 Feb 2025 10:13:57 GMT

I have recently ported in from o2 to EE, callers on o2 are saying they get ‘you have dialled an incorrect number’.

How can I resolve this?

Re: New SIM / Port from O2

Ritu_D — Thu, 20 Feb 2025 12:32:27 GMT

Hi @JPT424

What phone are you using? Could you check in your settings if the correct number is showing?

Thanks

Ritu