topic Re: problems porting old number in SIM cards & Porting

problems porting old number

farmer24 — Fri, 06 Dec 2024 17:24:56 GMT

I got a sim only contract last Saturday and they started the porting process from vodafone in the store. I tried the sim for an evening and it worked fine.

The following Thursday my old sim was shutoff so I put the new sim back in and it didn't work. Today (Friday) I get a text saying port complete and a MMS with a file to download but I don't have access to the network so can't download it and it won't download over wifi.

My phone recognises the sim as an EE sim and says it's in service but mobile network is disconnected.

Do I just need to wait even longer or has something gone wrong?

Re: problems porting old number

Chris_B — Fri, 06 Dec 2024 17:29:16 GMT

@farmer24 Try restarting the device, this will reset the connection to the network.

Re: problems porting old number

farmer24 — Fri, 06 Dec 2024 18:06:05 GMT

I've tried that multiple times as well as removing and reinstalling the sim

Re: problems porting old number

Katie_B — Sat, 07 Dec 2024 09:03:39 GMT

Hello @farmer24.

Thanks for getting back to us.

Are you still unable to use your EE SIM?

Have you tried manually connecting to the EE network in your phone settings?

Katie

Re: problems porting old number

farmer24 — Sat, 07 Dec 2024 13:38:20 GMT

I went back to the store and they immidiatly knew it needed an account reset, apparently its a common proplem, which they did and it worked instantly.

Re: problems porting old number

Peter_W — Sat, 07 Dec 2024 16:00:36 GMT

I'm really glad to hear that our team in store managed to get this sorted for you @farmer24.

Thanks for coming back to let us know too!

Enjoy the rest of your weekend too,

Peter