topic stac is not correct in SIM cards & Porting

stac is not correct

irene333 — Fri, 06 Dec 2024 16:19:10 GMT

Hi, it is my first experience with EE - just bought a new SIM card - at it is VERY frustrating. I want to keep my number from the old operator but in the EE form they say that both my PAC and STAC are not correct. I am copying from the message in the right format and EE keeps saying the format is wrong. I feel like an idiot. I can;t even call them or have a chat. I spent one hour doing this repetitive actions with STAC with no success. WHAT do. I do now?

Re: stac is not correct

irene333 — Fri, 06 Dec 2024 16:22:03 GMT

Data roaming - bought a day pack - was charged for it but have no data. WHY? how am i supposed to even know what is going on?

Re: stac is not correct

bristolian — Fri, 06 Dec 2024 16:42:03 GMT

Text BALANCE to 150, what do you receive by response?

Re: stac is not correct

irene333 — Fri, 06 Dec 2024 16:43:13 GMT

not delivered

Re: stac is not correct

irene333 — Fri, 06 Dec 2024 16:44:20 GMT

the call does not go thru as well to

447953966 150 / 250/ 350 (calling from abroad)
immediately disconnects 😞

Re: stac is not correct

Matt_124 — Fri, 06 Dec 2024 17:08:27 GMT

Why can't you call them or have a chat?

If you call customer services on 150 from your EE SIM they can take the code from you. If you don't want to use the text to get through to somebody, you can press option 2 to go through the traditional phone menu options.

Just as you have mentioned both a PAC and a STAC; a PAC code is used to retain/transfer your number from your previous provider while closing the old account, whereas a STAC code is used when you don't want to keep/transfer your number but only want to close the old account.

Re: stac is not correct

Chris_B — Fri, 06 Dec 2024 17:06:41 GMT

@irene333 If you want to keep your number from the old provider you only need the PAC so I’m not sure why you are trying to use a STAC as that’s to not keep the number and have EE in from the old provider to terminate that account and number and not move it over to EE.

Do not copy and paste the PAC when entering it.

Re: stac is not correct

Matt_124 — Fri, 06 Dec 2024 17:12:48 GMT

I would instead text PORT to 150 from your new EE SIM and this will allow you to submit your PAC Code and enter the number you would like to transfer via text. Seems much more reliable than the Web form.

It will then give you a date for this to go through.

Be aware porting does not take place over the weekend, so it would be 1-2 working days if you submit it before 5:30pm.

Re: stac is not correct

irene333 — Fri, 06 Dec 2024 17:13:21 GMT

Noooooo. I was panicking as I wanted to switch my sim ASAP, and PAC was not accepted on the EE form multiple times.

So I thought I will give it a go with STAC. After 40 min Orr so refreshing the page and submitting the form over and over again , it was submitted successfully but with STAC.

what shall I do now folks? 😞 I need to keep my old number

Re: stac is not correct

Matt_124 — Fri, 06 Dec 2024 17:14:16 GMT

Call EE Customer Services ASAP to see if they can cancel the STAC on their end.

Re: stac is not correct

irene333 — Fri, 06 Dec 2024 17:14:28 GMT

ops. the topic is still open.

Re: stac is not correct

irene333 — Fri, 06 Dec 2024 17:16:23 GMT

thanks soo much Matt. the call does not get thru - 360, 44 7953966150 / 250 /350 - call failed each time. I topped up my sim but still "call failed" notification. I am trying to call from abroad therefore I use these numbers.

Re: stac is not correct

Chris_B — Fri, 06 Dec 2024 17:18:30 GMT

@irene333 You have to speak with both EE and your old provider ASAP. You need to make sure EE customer support have your PAC. Failing to do this ASAP will definitely result in you losing that number.

Re: stac is not correct

Matt_124 — Fri, 06 Dec 2024 17:20:08 GMT

Where are you trying to call from?

Download Skype and you should be able to call for free on +44 800 079 8586.

To further complicate things, your EE SIM needed to be activated in the UK first before using it and the Port cannot go through correctly until you are back in the UK so there are numerous issues here.

It is really best to try and talk to EE using Skype as I've linked above.

Re: stac is not correct

Chris_B — Fri, 06 Dec 2024 17:32:07 GMT

@irene333 Have you restarted the device since you got to this location?

Re: stac is not correct

Chris_B — Fri, 06 Dec 2024 17:35:56 GMT

@irene333 I’ve just noticed you have two threads going. One about roaming and the other about migration of a number.

If you are outside the UK you can not migrate a number. If you haven’t used that EE sim in the UK to make a call send a text first it’ll not work abroad.

Re: stac is not correct

Chris_B — Fri, 06 Dec 2024 17:36:43 GMT

@irene333

I’ve just noticed you have two threads going. One about roaming and the other about migration of a number.

If you are outside the UK you can not migrate a number. If you haven’t used that EE sim in the UK to make a call send a text first it’ll not work abroad.

Re: stac is not correct

bristolian — Fri, 06 Dec 2024 17:44:45 GMT

@irene333 wrote:

I want to keep my number both my PAC and STAC are not correct.

PAC = Porting Authority Code. Move your number and cancel previous contract.

STAC = Service Termination Authority Code. Cancel previous contract & disconnect number.

Re: stac is not correct

irene333 — Fri, 06 Dec 2024 17:53:47 GMT

you were so helpful! I did manage to get in touch with support via Skype (haven't used it for 7 years!) - and yes they cancelled the transfer. Thank you so much! sending lots of blessings 🙂

Re: stac is not correct

irene333 — Fri, 06 Dec 2024 17:55:49 GMT

Thank you! I was not aware about not being able to activate outside the UK. Thank you!