topic Re: Cannot make or receive calls on new EE sim in SIM cards & Porting

Cannot make or receive calls on new EE sim

Jcdddx71 — Thu, 05 Dec 2024 12:45:56 GMT

Hi, I have recently moved from O2 to EE on my iPhone and transferred my number, texts are working, I can send and receive thes but I am unable to make or receive calls (even to the 150 number) I have checked the network and number by texting EE to confirm, both are fine, new number is correct. Please help

Re: Cannot make or receive calls on new EE sim

Chris_B — Thu, 05 Dec 2024 14:02:03 GMT

@Jcdddx71 have you restarted the device since your number was ported.

Re: Cannot make or receive calls on new EE sim

Jcdddx71 — Thu, 05 Dec 2024 14:38:06 GMT

Hi Chris, yes have tried three or four times, still no difference 😕

Re: Cannot make or receive calls on new EE sim

bristolian — Thu, 05 Dec 2024 16:12:31 GMT

When is "recently" that you ported-in? Have you been able to use your phone since then?

What happens when you try making a call?

You can contact EE-CS on 07953 966150 from any working phone if necessary, or +44 800 9566000 from a web-calling app such as Skype.

Re: Cannot make or receive calls on new EE sim

Jcdddx71 — Thu, 05 Dec 2024 18:40:27 GMT

I changed over yesterday and the switch was made 6pm the same day.

i will try the numbers provided.

thank you for your help