topic Re: Technical help in SIM cards & Porting

Technical help

Carllawrenson — Wed, 04 Dec 2024 14:55:29 GMT

Hi there, I’ve just changed over from Vodafone and now have no signal, so can’t make calls or go online. I can’t seem to contact anyone for help as I can’t call them. I’ve briefly managed to connect through WiFi but can’t see anywhere to find help. The online chat isn’t showing up in the app. Any ideas?

Re: Technical help

XRaySpeX — Wed, 04 Dec 2024 15:00:57 GMT

For what product/service are you talking about?

Re: Technical help

Carllawrenson — Wed, 04 Dec 2024 17:22:03 GMT

Mobile sim only

Re: Technical help

Carllawrenson — Wed, 04 Dec 2024 18:43:38 GMT

I have a new sim only contract which isn’t working, I have no calls or internet connection. I have briefly connected to WiFi but can’t contact anyone. Any ideas how to contact? The app chat doesn’t seem to be working. Just tells me to ring them which obviously I can’t do

Re: Technical help

XRaySpeX — Wed, 04 Dec 2024 18:53:42 GMT

Are you on contract or PAYG?

Re: Technical help

Carllawrenson — Wed, 04 Dec 2024 18:56:03 GMT

Contract

Re: Technical help

XRaySpeX — Wed, 04 Dec 2024 18:59:38 GMT

You should be able to get Live Chat from the Help section of the EE app.

Re: Technical help

Carllawrenson — Wed, 04 Dec 2024 19:03:03 GMT

I can’t, I don’t have the option when I go into the help section

Re: Technical help

XRaySpeX — Wed, 04 Dec 2024 19:11:40 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Technical help

Carllawrenson — Wed, 04 Dec 2024 19:22:03 GMT

Thanks, no idea what any of that means though 😎

Re: Technical help

XRaySpeX — Wed, 04 Dec 2024 19:24:47 GMT

Skype is a M/Soft app that you may d/load to a device, like the 1 you are using to post here.

Re: Technical help

bristolian — Wed, 04 Dec 2024 20:24:20 GMT

If you've not done so already, try toggling flight mode to see if this restores coverage. Also perform a manual network search and check EE is listed.

You can contact CS6 using any working phone - use 07953 966150. Or download & install a web-calling app such as Skype, to call +44 800 9566000