topic Re: Transferring frommonthly sim contract to pay as you go within 14 days in SIM cards & Porting

Transferring frommonthly sim contract to pay as you go within 14 days

TC2002 — Tue, 03 Dec 2024 19:09:22 GMT

I recently moved from Lebara to EE on a sim only contract. I am still within my 14 days cooling period however I would like to change to a sim only deal. Would this be possible without any cost?

Re: Transferring frommonthly sim contract to pay as you go within 14 days

Northerner — Tue, 03 Dec 2024 19:38:28 GMT

Hi @TC2002

Your subject question is different to your post content. Which one is it.

Either way you'll need to speak to EE CS on 150.

Thanks

Re: Transferring frommonthly sim contract to pay as you go within 14 days

TC2002 — Tue, 03 Dec 2024 19:50:23 GMT

Hi there. Thanks for your response.

I meant I would like to move from contract to pay as you go.

Thank you.

Re: Transferring frommonthly sim contract to pay as you go within 14 days

Chris_B — Tue, 03 Dec 2024 21:09:16 GMT

@TC2002 You still need to call customer support about this. Just to inform you you only get a cooling of period with online or phone sales. If it was a store sale you don’t have a cooling off period.

Re: Transferring frommonthly sim contract to pay as you go within 14 days

bristolian — Tue, 03 Dec 2024 21:42:00 GMT

In principle, yes you can transfer from pay-monthly to PAYG.

The complication you may have, is that doing so whilst retaining your number is done so by being out-of-minimum term. Use of any statutory cancellation period under 14days distance-selling-regulations would potentially forfeit the mobile number associated.