topic Unable to transfer number to ee in SIM cards & Porting

Unable to transfer number to ee

TC2002 — Tue, 03 Dec 2024 18:36:52 GMT

I am trying to transfer my number from Lebara to EE. When I fill in the form online, the form does not recognise my new EE number and says error “please make sure you enter the right phone number. It must be a UK number etc”.

How can I resolve this as I need this number working ASAP.
This is a disappointing start to a new network provider

Re: Unable to transfer number to ee

Chris_S — Wed, 04 Dec 2024 08:53:41 GMT

Hi @TC2002 It's great news to hear that you're moving over to us, welcome to the network 🙂

I'm sorry to hear that you're having trouble entering your temporary number into the form, I can imagine it must be pretty frustrating.

Could I just check, are you using this form?

I'd recommend giving one of our guides a call, as they can process your PAC request.

To speak to a guide, you'd just need to dial 150 from an EE phone or 07953 966 150 from any other phone.

Chris S

Re: Unable to transfer number to ee

TC2002 — Wed, 04 Dec 2024 12:45:10 GMT

Hi @Chris_S

Thank you for your response. I am unable to make any calls, send any texts and don’t have data coverage at the moment.
But will try calling again later today.

Thank you.

Re: Unable to transfer number to ee

Chris_S — Wed, 04 Dec 2024 12:59:11 GMT

On I see, thanks for letting me know @TC2002

Do you have access to WIFI? You can give us a call via WIFI calling.

We have a website which gives more information on how to use WIFI calling: here

Chris S

Re: Unable to transfer number to ee

Matt_124 — Wed, 04 Dec 2024 13:05:18 GMT

If you insert the new EE SIM into a phone, you can text PORT to 150 to allow you to transfer the number that way.

It will ask for your PAC code and the number you want to transfer. This will then give you a time and date for the Port to go through. Usually next working day if processed before 5:30pm.