topic Re: Insert SimCard in SIM cards & Porting

Insert SimCard

Cy16 — Tue, 03 Dec 2024 15:32:51 GMT

My elderly step father is getting an "Insert Sim" error message. Simcard has not been removed so I'm guessing the phone has been deactivated due to lack of use (even though monthly direct debit is still being taken).

How do we get this reactivated?

TIA 😊

Re: Insert SimCard

bristolian — Tue, 03 Dec 2024 16:49:48 GMT

Is your elderly step father's phone a PAYG one, or pay-monthly contract?

Re: Insert SimCard

Cy16 — Tue, 03 Dec 2024 17:19:03 GMT

Pay monthly Sent from my Galaxy

Re: Insert SimCard

Lesley_W — Tue, 03 Dec 2024 18:21:25 GMT

Hi @Cy16

Welcome to our community.

It's unusual the SIM would stop working on a contract. Have you been able to try the SIM in another phone?

Lesley

Re: Insert SimCard

bristolian — Tue, 03 Dec 2024 18:22:22 GMT

Pay-monthly contract lines remain live as long as bills are being paid - whether the phone is being used or not is immaterial.

Is your elderly step-father using a dual-SIM phone? And if so, are both SIM-slots affected?

Are you able to try a 2way SIM-swap?.. 1: Put the non-working SIM in a working phone, what result? 2: Put a working SIM in the non-working phone, what result?

An EE retail store may be able to assist with this if necessary.