topic Re: E sim in SIM cards & Porting

E sim

Hannahmc28 — Tue, 03 Dec 2024 17:46:30 GMT

Hi,

I have just moved to EE from o2, and received a pac code from o2 which I provided to EE. Now that my contract has been terminated with o2, I have no luck in linking the mobile number I want to keep. It says you don’t need to do anything yet it’s not working. I don’t want to change my number hence why I got the pac code. Can’t even call 150 as it says it’s an unknown number.

Re: E sim

Northerner — Tue, 03 Dec 2024 18:02:20 GMT

Hi @Hannahmc28

Can you confirm you have given your PAC to EE and they have acknowledged the transfer.

Thanks

Re: E sim

Hannahmc28 — Tue, 03 Dec 2024 18:04:03 GMT

When I ordered the phone on the EE website it asked for the tel number I
wanted to keep and the pac code from o2 which I typed in. So they should
have it.

Re: E sim

Michael_D — Wed, 04 Dec 2024 08:41:23 GMT

Hi @Hannahmc28

Welcome to the community.

If you have given the PAC to us when applying, we would usually arrange to move to the number the next working day after the EE SIM has been put in a phone and connected to the network, which would cut off the O2 SIM.

Do you have any signal showing on the EE SIM?

Michael

Re: E sim

Hannahmc28 — Wed, 04 Dec 2024 11:18:03 GMT

Nothing is working unless on WiFi

Re: E sim

Michael_D — Wed, 04 Dec 2024 11:21:19 GMT

If that is the case, it would need to be checked over by our tech guides to make sure the SIM is active on your account and that the number is moving over.

You can see how to reach them from any other phone on our Contact Us page.

Michael