topic Re: On-Call team need chared mobile number in SIM cards & Porting

On-Call team need chared mobile number

tonyeve — Fri, 29 Nov 2024 11:16:14 GMT

Hi I wonder if anyone can help resolve a conundrum?

Problem: A team of 5 x NHS nurses, who are geographically separated, need to share an on-call mobile number (e.g. 07654123456). They’ve been using call forwarding, from the main mobile number (07654123456) then call forward/divert to thier own designated iPhone (e.g. the duty on-call nurse), but to date, have experienced reliability issues, as the call forward often fails when manually set and reverts back to the original number. This can be permanantly call forwarded by provider, however takes 24 hours notice, so not suitable for ad-hoc arrangement .

Each nurse has a separate trust issued mobile iPhone number, so we would like to find a solution that can allow the on-call nurse to activate their SIM (or eSIM) so that person will receive calls from the permanantly forwarded mobile (07654123456)

I don't think the UK has such a solution however Google reckons the EE can provided this service?

Thanks

Tony

Re: On-Call team need chared mobile number

XRaySpeX — Fri, 29 Nov 2024 12:20:01 GMT

You can't have more than 1 SIM with the same no.

Re: On-Call team need chared mobile number

bristolian — Fri, 29 Nov 2024 12:39:02 GMT

Once a call divert is setup using a phone's menu system, it's active on the core network and remains so until explicitly amended or cancelled.

Re: On-Call team need chared mobile number

tonyeve — Fri, 29 Nov 2024 16:19:15 GMT

Apparantly you can if using harware SIM on one device plus eSIM in second device so this conflicts with your advice, but thanks anyway.

Re: On-Call team need chared mobile number

tonyeve — Fri, 29 Nov 2024 16:20:18 GMT

Yes like I explained though, setting the call-forward from the device is unreliable, even with strong signal network coverage, so we need another solution. Thanks

Re: On-Call team need chared mobile number

XRaySpeX — Fri, 29 Nov 2024 16:50:22 GMT

Not with EE it don't!

Re: On-Call team need chared mobile number

bristolian — Fri, 29 Nov 2024 17:02:11 GMT

@tonyeve wrote:

setting the call-forward from the device is unreliable, even with strong signal network coverage, so we need another solution. Thanks

If you're setting an unconditional "divert all calls", this is set on the core network meaning that radio coverage is immaterial.

CS should be able to raise a faults ticket to investigate why the divert is not working as it should be.