topic Re: SIM card disconnecting in SIM cards & Porting

SIM card disconnecting

ChattyOliver — Tue, 26 Nov 2024 17:43:34 GMT

I recently used an eSIM from EasySim global for use in Iceland. This worked well as it had before but this time when I’ve returned to the UK my Primary sim keeps disconnecting. I have been home 24 hours and I have had to turn my phone off about 6/7 times. I’ve used these eSIMs before and not had this problem. Can anyone advise what I can do?

Thanks

Re: SIM card disconnecting

bristolian — Tue, 26 Nov 2024 18:39:24 GMT

Is your EE SIM physical or electronic? What do you mean by your SIM "disconnecting"?

Re: SIM card disconnecting

Ali_A — Wed, 27 Nov 2024 08:18:17 GMT

Hi @ChattyOliver

Welcome to the Community.

In your phone settings have you switched off your eSIM so only the Primary (physical EE SIM) is active?

Ali