topic Re: Lost sim card in SIM cards & Porting

Lost sim card

Veronika31 — Sat, 23 Nov 2024 00:07:20 GMT

Hi. I have lost my sim card. Could you help me to get a replacement sim card please

Re: Lost sim card

XRaySpeX — Sat, 23 Nov 2024 02:11:51 GMT

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

Re: Lost sim card

Michael_D — Sat, 23 Nov 2024 08:24:54 GMT

Hi @Veronika31

Thanks for coming to the community.

On top of the steps that @XRaySpeX mentioned above, if you have an EE store nearby, you can also visit the store if you are the account holder and get a replacement SIM by showing some photo ID (either a driving licence or passport).

Michael

Re: Lost sim card

Cornel1984 — Mon, 17 Feb 2025 11:20:13 GMT

Can you please help my to recover my lost sim card please

Re: Lost sim card

Cornel1984 — Mon, 17 Feb 2025 11:22:41 GMT

Lost sim card

Re: Lost sim card

Katie_B — Mon, 17 Feb 2025 11:31:07 GMT

Hi @Cornel1984.

Thanks for coming here.

It's important that you report your SIM lost to our customer care team.

This can be done by giving us a call from another phone or by visiting your local EE Store.

Should you visit your local EE Store and take ID a replacement SIM can be provided there and then.

Alternatively, if you call a SIM can be posted out to you.

Katie

Re: Lost sim card

Ionela320D0205 — Mon, 17 Mar 2025 12:25:14 GMT

Florin lost sim card

Re: Lost sim card

Leanne_T — Mon, 17 Mar 2025 14:10:31 GMT

Hi there @Ionela320D0205

Thanks for coming to the community.

Please report the SIM card as lost to our Mobile Guides.

They'll block the current SIM and send you a replacement one with the same number to the account address.

Our Lost or Stolen Mobile Phone? page has full details on reporting the lost SIM card.

Leanne

Re: Lost sim card

barula — Thu, 10 Apr 2025 15:21:56 GMT

I need a new sim card

Re: Lost sim card

Katie_B — Thu, 10 Apr 2025 15:41:30 GMT

Hi @barula.

Is your current SIM lost/stolen?

Katie

Re: Lost sim card

lizzy00 — Thu, 17 Apr 2025 07:24:22 GMT

Hi have lost my sim card

Re: Lost sim card

Leanne_T — Thu, 17 Apr 2025 07:30:36 GMT

Morning @lizzy00

Thanks for posting on the community.

You would need to report the SIM card as lost to our Mobile Guides, they'll block the current SIM and send you a replacement one with the same number to the account address.

Our Lost or Stolen Mobile Phone? page has full details on reporting the lost SIM card.

Thanks 🙂

Leanne

Re: Lost sim card

brothernil — Sun, 05 Oct 2025 14:06:27 GMT

Can I please get a new SIM card replacement?

Re: Lost sim card

Ali_A — Sun, 05 Oct 2025 14:50:00 GMT

Hi @brothernil

Please follow the solution on this post from @Leanne_T for a replacement SIM card.

Ali