topic Re: New Sim, Can't activate in SIM cards & Porting

New Sim, Can't activate

Tubey — Thu, 21 Sep 2023 17:17:13 GMT

Hello! I wanted to swap to EE from anothernetwork. I know I need to get an EE number before I can port over my old number. However, I popped the new sim in that I got at the shop and I can't activate it.

I see the EE symbol in the corner of my phone but nothing happened.

I can't top up without my new number and the only help online says "it just works when you see the EE symbol"

How do I activate this new sim?

Re: New Sim, Can't activate

James_B — Fri, 22 Sep 2023 07:22:13 GMT

Hi @Tubey,

Welcome to the EE Community. 🙂

It sounds like your SIM is already activated if it has connected to the EE network.

You'll just need to top up and purchase a pack to use it, if you didn't do this at the store.

Your phone number will be printed on the SIM card packaging.

James

Re: New Sim, Can't activate

estellebelle1 — Thu, 21 Nov 2024 16:14:20 GMT

Hi, I'm having a similar issue, but am connected to wifi but can't receive calls/ texts or make calls/texts or have mobile data. It is infuriating being to activate the new sim with the old sim as I lost my old sim. I cannot call the EE number because my phone doesn't let me call. Please can you help?

Re: New Sim, Can't activate

Katie_B — Thu, 21 Nov 2024 17:55:57 GMT

Hi @estellebelle1.

Thanks for coming here.

Do you have access to another phone?

Our customer care team can be contacted by calling 07953 966 150 from any handset.

Speak soon,

Katie