topic Re: Sim replacement in SIM cards & Porting

Sim replacement

Barkade — Tue, 11 Jun 2024 17:22:33 GMT

I lost my sim

Re: Sim replacement

Chris_B — Tue, 11 Jun 2024 17:28:45 GMT

@Barkade Them you need to contact customer services or go to a EE store with in date photo ID to request a replacement SIM card.

Re: Sim replacement

Barkade — Mon, 24 Jun 2024 18:33:33 GMT

My SIM card replacement

Re: Sim replacement

Katie_B — Tue, 25 Jun 2024 06:16:58 GMT

Hello @Barkade.

Thanks for coming here.

Are you looking to order a replacement SIM?

Katie

Re: Sim replacement

Barkade — Tue, 25 Jun 2024 06:19:14 GMT

Sent from Yahoo Mail for iPhone

Re: Sim replacement

Barkade — Tue, 25 Jun 2024 06:27:22 GMT

Hi, I would like to replacement my SIM card because it is not working

Re: Sim replacement

Barkade — Tue, 25 Jun 2024 06:29:37 GMT

Yes l m looking to order a replacement SIM

Re: Sim replacement

James_B — Tue, 25 Jun 2024 06:41:22 GMT

What problems are you experiencing with your SIM, @Barkade?

Are you using a pay as you go or pay monthly plan?

James

Re: Sim replacement

Barkade — Tue, 25 Jun 2024 07:02:28 GMT

I’m using a pay as you go

Re: Sim replacement

James_B — Tue, 25 Jun 2024 07:04:03 GMT

What problems are you having with your SIM, @Barkade?

Is it not connecting to the EE network at all?

When was the last time you used it for a chargeable service?

James

Re: Sim replacement

Nancy24 — Sun, 14 Jul 2024 06:20:09 GMT

My number is ********

[mod edit: removed personal details from the forum]

Re: Sim replacement

Leanne_T — Sun, 14 Jul 2024 07:12:57 GMT

Hi @Nancy24

Thanks for coming here 🙂

Would you like to order a replacement SIM or have you received the replacement?

Leanne.

Re: Sim replacement

Alan-1953 — Wed, 07 Aug 2024 14:23:52 GMT

I cannot receive calls or make calls I’ve called ee customer service they said to go into store with photo IID too get new sim but my driving license has run out of date so asked me to order one online

Re: Sim replacement

Alan-1953 — Wed, 07 Aug 2024 14:25:02 GMT

Pay monthly I cannot receive or make calls it is saying emergency calls only and no registered network

Re: Sim replacement

Alan-1953 — Wed, 07 Aug 2024 14:27:40 GMT

No it not connecting at all I swapped my sim with daughters her sim worked in my phone but mine didn’t in hers so customer service said it’s the sim

Re: Sim replacement

Alex_H — Wed, 07 Aug 2024 15:25:52 GMT

Hi @Alan-1953,

Welcome to the EE Community 🙂

I am sorry to hear you are having an issue with your SIM. With the swap you have done with your daughter to test, it definitely does sound like the SIM will need replacing. Do you have a valid passport, as that would also be an acceptable form of photo-ID in an EE store.

If not the best thing to do would be to give us another call and request they send out a replacement SIM for your number pre-activated, as though it it possible to order a replacement SIM online, if your current SIM is not working it wont be possible to activate it.

Alex

Re: Sim replacement

Saud5 — Fri, 09 Aug 2024 22:28:55 GMT

Hi i lost my sim card

Re: Sim replacement

Leanne_T — Sat, 10 Aug 2024 07:26:37 GMT

Hi @Saud5

Welcome to our community.
If you have lost your SIM card, it's important to give our customer service team a call as soon as you can to get a bar added to stop any unauthorised use.
You can do this by calling 150 for another EE phone or 07953 966 150 from any other phone. They will also be able to arrange a replacement for you.
Thanks
Leanne.

Re: Sim replacement

diaby — Mon, 12 Aug 2024 12:47:58 GMT

I lost my SIM and need a replacement SIM

The online chat is no longer working as i am currently outside the UK.

Re: Sim replacement

Alex_H — Mon, 12 Aug 2024 15:20:05 GMT

Hi @diaby,

Welcome to the EE Community 🙂

When you have lost your SIM it will require speaking to one of our guides to order a new one or visiting an EE store with valid photo-ID to get a new one. You can call us from abroad on another phone using +44 (0)7953 966 150 or you can also call us via Skype on +44 800 079 8586.

Will you be back in the UK soon? As we can only deliver a SIM to your registered UK address, and the SIM will need to be used in the UK before you will be able to use it whilst roaming outside the UK.

Alex