topic Sim is not provisioned for voice in SIM cards & Porting

Sim is not provisioned for voice

todoran — Mon, 18 Nov 2024 14:12:37 GMT

I ordered a new sim and is not working it tells me "sim is not provisioned for voice" so what should I do? I try to contact ee but the only way is by calling or ms them to different numbers, how to call them if my sim is not working, I'm not a magician. They should have an option to chat with them in situation like this but obvious thry don't have. I restart and turn off my phone 5 times, I took out and insert again the sim as well but same problem . So what can I do? Why is not working? Thanks

Re: Sim is not provisioned for voice

todoran — Mon, 18 Nov 2024 13:47:26 GMT

I have the same problem. My phone was stolen I ordered a new sim , same number and now when i enter the sim it says the same "sim not provisioned for voice" I've restart my phone, I turn it off as well , take the sim out put it back but all the times says the same thing. How you sorted out your problem? Thanks.

Re: Sim is not provisioned for voice

XRaySpeX — Mon, 18 Nov 2024 14:14:40 GMT

Are you in UK?

Are you on contract or PAYG?

Re: Sim is not provisioned for voice

todoran — Mon, 18 Nov 2024 14:16:50 GMT

Yes I'm in uk and I have a contract with ee.

Re: Sim is not provisioned for voice

Leanne_T — Mon, 18 Nov 2024 14:55:18 GMT

Hi there @todoran

Thanks for posting on the community.

The replacement SIM card may need to be registered, please get in touch with our mobile care team and they can check this for you. If this does need to be registered the team will get this sorted.

Thanks 🙂

Leanne.

Re: Sim is not provisioned for voice

todoran — Mon, 18 Nov 2024 15:42:56 GMT

That's the problem i can't contact your care team, because you don't have a chat, and the only way to contact your team is by calling at 150 , how can I call you if my sim can't do calls. Is normal to have a chat in this situations, but you don't have. And sending you a letter thru royal mail I think is a joke . This problem should be solved in minutes not days, weeks.

Re: Sim is not provisioned for voice

XRaySpeX — Mon, 18 Nov 2024 15:44:36 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.