topic Re: SIM card in SIM cards & Porting

SIM card

Tania- — Thu, 14 Nov 2024 18:09:09 GMT

Hi,

I have just received my SIM card. Im wanting to keep my number from a different provider. I ordered the sim and input the pac number at the time but the sim isn’t that number, how long does it normally take to change numbers?

thanks

Re: SIM card

Chris_B — Thu, 14 Nov 2024 18:24:13 GMT

@Tania- Your number can only be one sim at a time so the EE sim has a temporary number on it so you don’t get cut off on your old provider sim. Once you have activated the EE sim which can take up to 24 hours your number will then be migrated to the EE sim and this can take up to another 24 hours.

It’s all usually done within 24 hours though

Re: SIM card

bristolian — Thu, 14 Nov 2024 22:57:50 GMT

When you first insert your EE SIM and connect it to the network, your PAC is submitted.

Assuming that is before approx 5pm on a working weekday, your port-in will then complete the following working day. If it is after approx 5pm or on a weekend, add an extra working day to the timescales.