topic Re: Re: PUK code in SIM cards & Porting

Re: PUK code

SalihIdris — Wed, 13 Nov 2024 23:35:19 GMT

my sim has been blocked and I need a PUK code, the info does not match up with what’s on my ee account and of course I can’t call ee, my partner has tried ringing off his phone but still no help, any idea how to get a code

Re: Re: PUK code

SalihIdris — Thu, 14 Nov 2024 06:08:28 GMT

Hello I lost my puk code .how can I get it back ?

Re: Re: PUK code

Chris_B — Thu, 14 Nov 2024 08:21:08 GMT

@SalihIdris Read the comment above yours.

Re: Re: PUK code

Michael_D — Thu, 14 Nov 2024 08:22:48 GMT

Hi @SalihIdris

Welcome to the community.

You can see how to get your PUK code on our Unblock your phone with a PUK code page.

Michael

Re: Re: PUK code

SalihIdris — Thu, 14 Nov 2024 11:58:51 GMT

Re: Re: PUK code

XRaySpeX — Thu, 14 Nov 2024 12:08:33 GMT

@SalihIdris : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

Re: Re: PUK code

Michael_D — Thu, 14 Nov 2024 12:23:29 GMT

The PUK code is unique to each SIM card, so the one in the EE app or online account should be the right one for your SIM @SalihIdris

If it is not matching you would need to give our tech guides a call so they can access your account and check the PUK that is shown there against the SIM number.

Michael