topic Re: Phone working off both old / new number still in SIM cards & Porting

Phone working off both old / new number still

JVRacing99 — Wed, 13 Nov 2024 09:58:27 GMT

Need help

Moved across from 02 and moved my phone number with me

Phone all up and working and getting messages with no problem however when I reply to the its showing number EE number and not my old 02 number that I moved across.

Old O2 number is live as getting messages from it but when reply its using my new EE number ???

Totally lost with his

Re: Phone working off both old / new number still

bristolian — Wed, 13 Nov 2024 09:25:20 GMT

FYI posting in all capitals on the internet is widely considered shouting, and thus rude - recommend you check your caps lock.

When exactly did you port into EE? Are inbound & outbound calls using the correct ported number?

Re: Phone working off both old / new number still

JVRacing99 — Wed, 13 Nov 2024 09:30:30 GMT

Good morning

thank you for your words

i ported my o2 number across about 3 weeks ago and everything seams to be fine as in calls are coming through on my ported number. whatsapp messages are coming through on ported number but today i got a message from a friend and when i replied they questioned who it was as message went through under EE number and not my ported number.

has it got something to do with i message and normal SMS message ?

Re: Phone working off both old / new number still

bristolian — Wed, 13 Nov 2024 09:44:34 GMT

Usage of WhatsApp, Messenger & any other internet-app is handled by your phone & the mobile network as data usage - thus all this proves is that your internet connection is working.

Do outbound calls show the correct caller-ID? If you send a new text message, does it show the correct number?

Re: Phone working off both old / new number still

JVRacing99 — Wed, 13 Nov 2024 09:49:56 GMT

yes when i call a number its uses my ported o2 number as should

if i send a normal message its using my EE number and not my O2 number as should

Re: Phone working off both old / new number still

rkelly1 — Wed, 13 Nov 2024 09:53:08 GMT

If you're using an iPhone, check the following:

Settings - Phone (this will be under your app list) - My Number.

You may need to edit the number manually as it will most likely show the original EE number, which is why the outgoing text message have the incorrect number

Re: Phone working off both old / new number still

JVRacing99 — Wed, 13 Nov 2024 10:01:12 GMT

just checked and your right its showing the EE number

just tried to change manually but will not let me do it

do i need to change it somewhere else in phone ?

Re: Phone working off both old / new number still

rkelly1 — Wed, 13 Nov 2024 10:04:45 GMT

That's a glitch that happens sometimes.

Go to Settings- Messages- iMessage and turn off. The same for Settings - Facetime.

Then go to Settings - General - Reset - Reset Network Settings and wait for the handset to restart. It should let you change it then if it hasn't updated automatically. Don't forget to connect back to your Wifi as the network reset will sign you out.

Re: Phone working off both old / new number still

JVRacing99 — Wed, 13 Nov 2024 10:17:43 GMT

thank you. just reset it and looks like its now working as should be.

connected back to wifi as needed anything else i will need to do ?

Re: Phone working off both old / new number still

rkelly1 — Wed, 13 Nov 2024 10:25:51 GMT

No that should be it

Re: Phone working off both old / new number still

JVRacing99 — Wed, 13 Nov 2024 10:47:02 GMT

thank you very much for your help rKelly1 and also bristolian

all sorted now

have a great day

Re: Phone working off both old / new number still

bristolian — Wed, 13 Nov 2024 10:52:16 GMT

An Apple issue rather than EE one. Not the first time it's come up, and won't be the last!

Glad it's sorted.