topic Re: Unable to Download esim in SIM cards & Porting

Unable to Download esim

AR2025 — Wed, 28 Aug 2024 14:56:14 GMT

Hello

I have today been trying to download an esim to my pixel 9 however it keeps failing to download and I keep getting the following error in the EE App

i am trying to swap over me my old phone which has an esim to my new one and this keeps coming up.

I have also tried to manually download the SIM but typing on the codes but these also fail.

Any suggestions or help would really be appreciated

Thankyou

Re: Unable to Download esim

Peter_W — Wed, 28 Aug 2024 18:10:38 GMT

Hey there @AR2025.

Welcome to the EE Community 😊

Is the eSIM on your previous phone still working at the moment?

Also is it WiFi, mobile data, or both you've tried downloading the new eSIM over?

Peter

Re: Unable to Download esim

AR2025 — Wed, 28 Aug 2024 18:26:01 GMT

Hello @Peter_W

Thankyou for taking time to reply to my message.

The esim is still working on my previous phone currently.

I have tried already downloading the esim over WiFi and also Mobile data (Vis hotspot on my previous phone).

Thankyou

Re: Unable to Download esim

Lesley_W — Thu, 29 Aug 2024 08:49:59 GMT

Thanks for your reply @AR2025

It sounds like you have tried everything we would usually suggest. I'd recommend giving our technical support team a call who will be happy to help.

Lesley

Re: Unable to Download esim

nathanfernandes — Tue, 12 Nov 2024 22:15:00 GMT

This has been an issue for years now and they still have no clue what's wrong. Do a quick Google search and you find so many people complaining. I have the same issue on my Pixel 9 pro XL, called up EE and they tell me it's been an issue only for a month lol

The only option is for my to go into a store which is inconvenient for me and the 2nd option is to charge me to send a QR code because they can't sort out their issues.

I'd rather switch networks at this point

Re: Unable to Download esim

bristolian — Tue, 12 Nov 2024 22:34:14 GMT

@nathanfernandes wrote:

I'd rather switch networks at this point

Or use a physical SIM - these can be swapped between phones in a couple of minutes.

Re: Unable to Download esim

nathanfernandes — Tue, 12 Nov 2024 22:38:24 GMT

I am using a physical sim but that stops me from using a second roaming sim card on my phone..