topic Unable to transfer number to ee in SIM cards & Porting

Unable to transfer number to ee

yevhen1952 — Mon, 11 Nov 2024 18:32:24 GMT

Hi,

I am trying to transfer my number to my new EE sim. When i fill in the form online, the form does not recognise my new EE number and throws an error: "Please make sure you enter the right phone number. It must be a UK phone number and start with 07." The number does start from 07. How can i resolve it?

Re: Unable to transfer number to ee

Chris_B — Mon, 11 Nov 2024 19:38:28 GMT

@yevhen1952 if you have any issues doing this online call customer support, they’ll be happy to help you.

Re: Unable to transfer number to ee

kwadrans11 — Fri, 15 Nov 2024 16:55:52 GMT

Only problem
They can't fix the service
it's a virtual network

Re: Unable to transfer number to ee

Leanne_T — Fri, 15 Nov 2024 18:42:58 GMT

Hi @kwadrans11

Thanks for posting.

Are you transferring a number to EE?

If so, have you received the EE SIM card?

Speak soon.

Leanne.

Re: Unable to transfer number to ee

Chris_B — Fri, 15 Nov 2024 19:22:00 GMT

@kwadrans11 Your going to have to explain what you mean. A MVNO network is a network that uses one of the main cellular network providers to give their customers a working connection. Think Tesco mobile, Labra, Asda mobile, ID mobile and GiffGaff to name a few. These are Mobile Virtual Network Operators

and you can migrate a number from one of these providers to any other provider.