topic Sim only plan in SIM cards & Porting

Sim only plan

Stu_87 — Sun, 10 Nov 2024 10:50:43 GMT

My contract ended and I've renewed on a "SIM only" plan however I've not received a new SIM yet and my phone is now without service so I cannot receive or make calls on my existing phone/SIM. Should I be expecting a new SIM in the post? My contract renewed on 4th October and it's now the 10th

Re: Sim only plan

Northerner — Sun, 10 Nov 2024 10:59:49 GMT

Hi @Stu_87

You don't need a new SIM unless you asked for one. Tried restarting your device.

You can use Skype over wifi and the number in my signature to call EE.

Thanks

Re: Sim only plan

bristolian — Sun, 10 Nov 2024 12:24:49 GMT

Also EE's contracts are not fixed-term ones that just end, the natural consequence would be all phones disconnected as a matter of course on the same date - that would cause huge volumes of complaints.

Contracts are rolling ones with no end date, but a minimum term. All you've done in this case, is to change your priceplan.