topic Re: Cant link my sim in SIM cards & Porting

Cant link my sim

Leon111 — Wed, 06 Nov 2024 19:02:01 GMT

Its been a week and i still cant link my sim to my account, its the right email still having issues, also customer service is so bad, they ended my calls as soon as i dialled in and im regretting having switched to EE now.

Re: Cant link my sim

Northerner — Wed, 06 Nov 2024 19:40:43 GMT

Hi @Leon111

What error messages do you receive.

Is this the same issue on the app and EE online site.

Thanks

Re: Cant link my sim

Leon111 — Fri, 08 Nov 2024 10:37:48 GMT

The error shows it being linked already while it doesn't show under my account.

Re: Cant link my sim

Michael_D — Fri, 08 Nov 2024 13:15:42 GMT

Hi @Leon111

Thanks for coming to the community.

If it is saying that it is already linked, it would need our customer service guides to have a look at the account details and help to get it resolved.

I understand you have tried to call already, I would recommend trying again as they'll be able to help you.

Michael