topic Re: Can't activate replacement SIM in SIM cards & Porting

Can't activate replacement SIM

katiekachie1 — Tue, 28 Feb 2023 23:49:32 GMT

I lost my old SIM card so ordered a replacement, which arrived yesterday. Put it in my phone and go online to try and activate it, but am told I need to put in a phone number so I can receive a text message with a PIN in it.

... I don't have a phone number because I lost my old SIM. Which is why I needed the new one.

So how on earth am I meant to activate this SIM card? All the other forum posts I've seen with this problem tell me to either call support or use their live chat to get in contact with someone, but I have no phone to call with, and the live chat is always "currently unavailable". This is really quite ridiculous and I'm tempted just to cancel my contract and go somewhere else!

Re: Can't activate replacement SIM

Jon_K — Wed, 01 Mar 2023 07:21:59 GMT

Hi @katiekachie1

Are you able to try live chat this morning? They open at 8am.

If not, do you have a phone you could borrow to call us from? You can call 07953 966 250.

Jon

Re: Can't activate replacement SIM

adrienneborszek — Tue, 04 Apr 2023 09:48:39 GMT

I have the same problem what a ridiculous situation

Re: Can't activate replacement SIM

Leanne_T — Thu, 07 Nov 2024 14:09:59 GMT

Hi @adrienneborszek

Thanks for coming here.

If you are unable to receive the PIN for the SIM activation, please get in touch with our mobile care team and they will be happy to help you get this registered.

Leanne.

** link updated 07/11/2024

Re: Can't activate replacement SIM

Selina01 — Fri, 19 May 2023 17:01:22 GMT

am the exact same. When i ring up using my husbands phone to be going in a look with the ivr system. Got through to technical and automated voice to say hang up and we will send a text!! 3 days with no use of phone.

Re: Can't activate replacement SIM

James_B — Fri, 19 May 2023 17:23:34 GMT

Hi @Selina01,

Welcome to the EE Community. 🙂

What is you need help with?

Are you trying to activate a replacement SIM?

James

Re: Can't activate replacement SIM

GraftyGirl — Thu, 07 Nov 2024 13:14:55 GMT

That link doesn't work. I have the same problem. It's totally ridiculous

Re: Can't activate replacement SIM

Leanne_T — Thu, 07 Nov 2024 14:11:33 GMT

Hi there @GraftyGirl

Thanks for coming here and letting me know the link is not working.

This has now been updated to the Contact Us page for numbers you can call to get the SIM activated, and I have replied to your private message.

Leanne.

Re: Can't activate replacement SIM

Chaela13 — Thu, 09 Jan 2025 10:57:26 GMT

I’ve been on the online chat for 50 minutes now with this issue. Not only do they not know how to help but now my sim isn’t working either because they’ve messed with it all (my daughter is the secondary phone on my account which the sim was for). I’m absolutely livid.

Re: Can't activate replacement SIM

Peter_W — Thu, 09 Jan 2025 12:26:04 GMT

Good morning @Chaela13.

Thanks for reaching out to us here on the EE Community.

A SIM being activated for your second line definitely shouldn't have any impact on your number, provided everything has been done correctly at our end.

Was the new SIM you have received a replacement for an existing SIM she was using, or is this a brand new number you have taken out?

Peter