topic New customer, no sim activation? in SIM cards & Porting

New customer, no sim activation?

MOOMOO999 — Fri, 01 Nov 2024 18:58:43 GMT

I'm having activation issues, just received new SIM this morning and placed it into my iPhone 15 pro max, but there is no signal whatsoever!

I am a new customer moving from Sky and getting rid of my old number, so new ee sim with new mobile number, but having read a few other conversations on the forum can see others have had the same issue, but they are already with ee or have purchased phone and SIM card. I have just purchased a monthly sim only plan but it’s simply not activating, please help!!

I have seriously done everything suggested on here and the activation bit which simply doesn’t work as I have no signal at all.

Re: New customer, no sim activation?

Northerner — Fri, 01 Nov 2024 20:05:30 GMT

Hi @MOOMOO999

PAYG or pay monthly contract.

Is your device unlocked.
Are you in the UK.
Have you tried resetting your network settings.

Thanks

Re: New customer, no sim activation?

XRaySpeX — Fri, 01 Nov 2024 20:09:23 GMT

It'll take up to 1 working day. If the port hasn't taken place by now it'll be Mon. at earliest.

Re: New customer, no sim activation?

MOOMOO999 — Fri, 01 Nov 2024 22:48:03 GMT

Many thanks for the update, can’t understand why it takes that long with modern 😉technology 🤔🫤😂

Sent from my iPhone