topic Re: New number - app not compatible with my phone in SIM cards & Porting

New number - app not compatible with my phone

AkisKarorimakis — Thu, 31 Oct 2024 14:06:43 GMT

Hello everyone,

I have 2 issues:
1) I want to buy a 1-month contract sim, but I do not have a personal contact number to fill in the requirement field. I have only a greek mobile number that will be 14 digits length, but it asks for 11. May I use a contact number of a friend of mine in the UK?

2) EE's app is not compatible with my mobile phone. Will that be a problem if I want to renew the plan/change to another one or I can manage that via a browser?

Re: New number - app not compatible with my phone

Alex_H — Thu, 31 Oct 2024 16:48:05 GMT

Hi @AkisKarorimakis,

Welcome to the EE Community

1. Yeah you can use whichever contact number you have available to you.
2. You can manage everything with your plan via the website that you can do via the app so it should not cause you any issues managing your plan if you do not have a compatible device for the app.

Alex

Re: New number - app not compatible with my phone

AkisKarorimakis — Thu, 31 Oct 2024 17:30:19 GMT

Thank you Alex!
I just placed my order!

Re: New number - app not compatible with my phone

Alex_H — Thu, 31 Oct 2024 18:28:39 GMT

@AkisKarorimakis No problem, happy to help. If you do need further help feel free to come back to the Community 🙂

Re: New number - app not compatible with my phone

AkisKarorimakis — Fri, 01 Nov 2024 16:28:16 GMT

Unfortunately my order has been cancelled without any reason given. Sorry EE makes it very difficult to get things done.

Re: New number - app not compatible with my phone

Debbie_G — Thu, 07 Nov 2024 18:30:24 GMT

Thanks for getting back to us @AkisKarorimakis.

I am sorry your order has been cancelled.

If you get in touch with our sales team on 0800 956 6000, they can take a look at the order and see why this has been cancelled.

Please let me know how you get on.

Debbie 🙂

Re: New number - app not compatible with my phone

AkisKarorimakis — Fri, 01 Nov 2024 19:12:01 GMT

I tried that too and have been charged accordingly for the call. I lost a lot of time filling all these information, my order have never been fixed and you lost a customer.

Re: New number - app not compatible with my phone

Leanne_T — Sat, 02 Nov 2024 08:06:42 GMT

Hi @AkisKarorimakis

I am very sorry and appreciate how frustrating this would be for you.

If you wish to order again at anytime, please give the number a call for the team to help you get this sorted 🙂

Leanne.