topic Re: SIM NOT WORKING in SIM cards & Porting

SIM NOT WORKING

lucy12walhy — Wed, 30 Oct 2024 20:26:45 GMT

i've redone a sim and it's a replacement sim that is my same number is not letting me make calls or texts and no signal is showing up

Re: SIM NOT WORKING

Chris_B — Wed, 30 Oct 2024 21:10:08 GMT

@lucy12walhy It’ll take up to 24hours for the sim to activate. But try restarting the device a few times as it helps the network see the sim

Re: SIM NOT WORKING

bristolian — Wed, 30 Oct 2024 22:36:31 GMT

Try a manual network search - does EE show as available?

Re: SIM NOT WORKING

lucy12walhy — Thu, 31 Oct 2024 11:22:03 GMT

no
Sent from my iPhone

Re: SIM NOT WORKING

lucy12walhy — Thu, 31 Oct 2024 11:36:45 GMT

okay i put it in at 8 pm last night and its been saying no signal at all do i just wait til 8.

Re: SIM NOT WORKING

lucy12walhy — Thu, 31 Oct 2024 11:37:13 GMT

i have reset about 5 times so far

Re: SIM NOT WORKING

lucy12walhy — Thu, 31 Oct 2024 11:43:28 GMT

hello i've done the natural selection and it's come up with EE

Re: SIM NOT WORKING

bristolian — Thu, 31 Oct 2024 11:52:00 GMT

FYI you have a short time after posting to edit, negating the need for multiple short replies.

If EE wasn't showing on a network search, there may have been a temporary outage. Try selecting it manually (and returning to auto afterwards) or toggle flight mode.

Re: SIM NOT WORKING

Ali_A — Thu, 31 Oct 2024 14:19:52 GMT

Hi @lucy12walhy

Have you tried activating your new SIM online at Activate Your SIM page ?

If your old SIM is no longer working, or you don't have it, you'll need to call our Customer Care team to activate your replacement SIM.

Head over to our Activate My New SIM page for more details on the steps.

Ali

Re: SIM NOT WORKING

lucy12walhy — Thu, 31 Oct 2024 18:06:32 GMT

iy can't let me call or receive calls do everyrume i've done that link it doesn't work i can't call ee cause i don't have any data it won't let me it keep saying no signal

Re: SIM NOT WORKING

lucy12walhy — Thu, 31 Oct 2024 18:07:24 GMT

I've tried the messages one and i've got no reply

Re: SIM NOT WORKING

Peter_W — Fri, 01 Nov 2024 09:05:13 GMT

Thanks for confirming that @lucy12walhy, it definitely sounds like your new SIM hasn't activated here.

If you're able to call us from another number, you can contact our team on 07953 966 150 and they can check this all over at our end.

Alternatively, you can also head to your local EE Store with a valid passport or UK driving license and get a free replacement right away.

Peter