topic Re: Transfering my old number in SIM cards & Porting

Transfering my old number

JankoD — Tue, 29 Oct 2024 20:01:12 GMT

Hi. I have ordered my new EE sim card which came after 5days. I did gave PAC code to EE to transfer my old number which still didn't happen. Could someone please let me know how long this process should take ? I desperately need to start using my old number.

Re: Transfering my old number

Chris_B — Tue, 29 Oct 2024 20:04:36 GMT

@JankoD It takes up to 24h after you activate the EE sim to migrate your number over to the EE sim.

Re: Transfering my old number

bristolian — Tue, 29 Oct 2024 20:47:55 GMT

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

Re: Transfering my old number

JankoD — Wed, 30 Oct 2024 19:32:24 GMT

Hi. Thanks for your comment. It has been more then 24h and still nothing
not even message about the number transfer. I have even contacted EE
yesterday evening and the agent asked for the PAC code again and assured me
that my number will be transferred by tonight, so far nothing happened and
my number is still not active and of course no updates from EE.

Re: Transfering my old number

Peter_W — Thu, 31 Oct 2024 08:46:45 GMT

Thanks for getting back in touch @JankoD.

If one of our Guides took the PAC off you again, it sounds like this may not have carried over in the original order, but it's no hassle at all to set this up in our system manually.

If it was prior to 5:30pm that you contacted us on Monday then it should have gone through yesterday, or if it was after 5:30pm it will be today.

We do recommend up until midnight for any transfer to complete too, but it's often much quicker than that.

Peter