topic Re: stolen iPhone - SIM card question in SIM cards & Porting

stolen iPhone - SIM card question

bordeline — Wed, 30 Oct 2024 21:10:07 GMT

Hello,

my iPhone was stolen last week in central London, soon after the phone was in East London, today in Dubai.

I called EE to tell them and I got a new SIM card the following day, I haven't removed my phone from my apple account

Today I received two scam messages , they wanted me to click on a link saying my Apple ID had been used and another one saying someone was sharing my photos, I'm not fool, I didn't click on anything

my question is, how did they get my phone number if my SIM card was supposedly deactivated by EE?

I don't think they have switched my phone on because I have it pending erase

Re: stolen iPhone - SIM card question

Katie_B — Thu, 31 Oct 2024 08:04:34 GMT

Good morning @bordeline.

I am very sorry to hear your phone was stolen in London last week.

What number did the text messages come from?

Are you aware if the device was blacklisted?

Speak soon,

Katie

Re: stolen iPhone - SIM card question

bordeline — Thu, 31 Oct 2024 10:25:06 GMT

They texted me from two different mobile numbers. I have reported these two numbers to 7726

they want me to click on those links they send . I didn’t . And yes , my mobile phone is blacklisted on immobilised website but I don’t know if with EE . When I called I don’t think I was asked for a IMEI number

i would like to know how they got my phone number if my phone is set to erase when it’s turn on

Re: stolen iPhone - SIM card question

Katie_B — Thu, 31 Oct 2024 10:32:00 GMT

Hi @bordeline.

Thanks so much for reporting these numbers.

I'd recommend giving us a call to ensure the phone is blacklisted through EE.

I'm not sure how someone could access your number from your SIM as your right, the SIM will be blocked and once a replacement is issued it can't be reactivated.

Katie