topic Re: 5g in SIM cards & Porting

5g

Rich8717 — Tue, 29 Oct 2024 17:09:33 GMT

How do I find if my EE sim is 5g?

Re: 5g

Lesley_W — Wed, 30 Oct 2024 08:47:54 GMT

Hi @Rich8717

Welcome to our community.

Are you on pay monthly or pay as you go? How long ago did you get the SIM?

Lesley

Re: 5g

Rich8717 — Wed, 30 Oct 2024 09:43:27 GMT

Pay monthly unlimited texts and calls . About a week now

Re: 5g

Lesley_W — Wed, 30 Oct 2024 09:52:47 GMT

Thanks for your reply @Rich8717

If the SIM is pay monthly and only a week old, it will definitely be compatible. Are you having trouble picking up 5G?

Lesley

Re: 5g

Rich8717 — Wed, 30 Oct 2024 13:29:39 GMT

Yeah it seems to only be 4g I can get

Re: 5g

Chris_B — Wed, 30 Oct 2024 13:31:24 GMT

@Rich8717 does your device support 5G? What device is it? And if it does Support 5G have you set it to 5G or is it still switched to 4G only.

Re: 5g

Rich8717 — Wed, 30 Oct 2024 19:10:58 GMT

So I'm using an old galaxy s20 fe . It's called s20 fe 5g

Re: 5g

Chris_B — Wed, 30 Oct 2024 19:59:40 GMT

@Rich8717 And have you changed the cellular connection type on the device from 4G to 5G, if it’s still set at 4G you’ll not connect to a 5G connection

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Connections.
Press Mobile networks.
Press Network mode.
Press the required network mode. ...
Press the Home key to return to the home screen.