topic Re: eSIM refusing to authorise. Desperate now in SIM cards & Porting

eSIM refusing to authorise. Desperate now

FleurDC — Tue, 29 Oct 2024 11:49:37 GMT

My iPhone broke last week, so I have bought a new one. I am unable to access the original phone as the screen is dead.

I live in an area with no reception, so my phone only works through WiFi when I’m at home.

Last Thursday, I drove 6 miles and, using my friend’s phone, I organised for a new eSIM to be sent. It arrived today but it came up with an error of not being able to load it and it’s telling me to contact EE, which I can’t as I have no phone!

Please help me urgently.

Re: eSIM refusing to authorise. Desperate now

FleurDC — Tue, 29 Oct 2024 12:23:57 GMT

…also…I’m about to lose my ability to log in to my account as you’re insisting on sending me a text that I can’t read.

Re: eSIM refusing to authorise. Desperate now

bristolian — Tue, 29 Oct 2024 13:35:31 GMT

You can obtain a replacement physical SIM by visiting an EE retail store with photo-ID