topic Re: Subject: Help Needed: No Signal After Switching to eSIM on iPhone 16 Pro in SIM cards & Porting

Subject: Help Needed: No Signal After Switching to eSIM on iPhone 16 Pro

Rythebarber — Sat, 26 Oct 2024 16:03:26 GMT

Hi everyone,

I recently upgraded to the iPhone 16 Pro and chose to switch to an eSIM during the setup. Unfortunately, I now have no signal and can’t make or receive calls, even with Wi-Fi calling enabled. I don’t have access to another phone and live far from any stores.

Any advice on how to resolve this issue would be greatly appreciated! Thanks!

Re: Subject: Help Needed: No Signal After Switching to eSIM on iPhone 16 Pro

Northerner — Sat, 26 Oct 2024 16:13:34 GMT

Hi @Rythebarber

How did you transfer to Esim (app, QR code)?

Are you in the UK.

Have you tried restarting your device.

@Chris_B might be able to help.

Thanks

Re: Subject: Help Needed: No Signal After Switching to eSIM on iPhone 16 Pro

Rythebarber — Sat, 26 Oct 2024 18:10:02 GMT

Hi thanks for response. It was an option upon starting my new iPhone up whilst it was next to the old one to switch everything over

thanks

Re: Subject: Help Needed: No Signal After Switching to eSIM on iPhone 16 Pro

Chris_B — Sat, 26 Oct 2024 20:27:31 GMT

@Rythebarber Does your old device show a signal still ? If it does just put your sim in the new device, then if you still want to use the eSIM you can do this directly on the device in settings>cellular and click

On your iPhone, go to Settings > Mobile Data.
Tap Convert to eSIM. If you can't see Convert to eSIM, your network provider doesn't support this option. Contact your network provider to move your phone number from your physical SIM to an eSIM using eSIM Carrier Activation or by scanning a QR code.
Tap Convert Mobile Data Plan.