https://community.ee.co.uk/t5/SIM-cards-Porting/Sim-card/m-p/1464867#M50171 <P>I have a new phone and trying to use my contract SIM card in the new phone but it won’t work. Constantly says no service and won’t make or receive calls.&nbsp;<BR />Tried activating the e sim but hasn’t changed anything. Just wondering if anyone knew how to solve this.&nbsp;<BR />&nbsp;</P> Fri, 25 Oct 2024 11:24:43 GMT Abigail06asks 2024-10-25T11:24:43Z https://community.ee.co.uk/t5/SIM-cards-Porting/Sim-card/m-p/1464867#M50171 <P>I have a new phone and trying to use my contract SIM card in the new phone but it won’t work. Constantly says no service and won’t make or receive calls.&nbsp;<BR />Tried activating the e sim but hasn’t changed anything. Just wondering if anyone knew how to solve this.&nbsp;<BR />&nbsp;</P> Fri, 25 Oct 2024 11:24:43 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Sim-card/m-p/1464867#M50171 Abigail06asks 2024-10-25T11:24:43Z https://community.ee.co.uk/t5/SIM-cards-Porting/Sim-card/m-p/1464906#M50174 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3887783">@Abigail06asks</a>&nbsp; What phone and where did you get this from ? &nbsp;Now that you’ll also tried activating the eSIM your physical sim is redundant. &nbsp; &nbsp;You shouldn’t have tried to activate the eSIM as you’ve now made this harder to diagnose whether it’s your SIM card or/eSIM or your device that has an issue. &nbsp; &nbsp;you need to request a replacement SIM card before anything else can be advised. &nbsp;</P> Fri, 25 Oct 2024 12:19:00 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Sim-card/m-p/1464906#M50174 Chris_B 2024-10-25T12:19:00Z