topic Re: Switching from EE contract SIM to EE pay monthly - new SIM has no service in SIM cards & Porting

Switching from EE contract SIM to EE pay monthly - new SIM has no service

philb452 — Fri, 25 Oct 2024 09:29:07 GMT

I recently moved 3 iphones from a business account to personal EE

Initally 1 phone was moved to an EE 24 contract, number ported across

A few days later I then got a deal on BB and 3 pay monthly SIMs

2 other phones, number ported accross on working in EE

the first phone show correctly ported number in EE account, but doesn't show device and gives an error for usage stats - and shows connected to EE on the phone but without service?

Re: Switching from EE contract SIM to EE pay monthly - new SIM has no service

Katie_B — Fri, 25 Oct 2024 10:54:44 GMT

Hello @philb452.

Thanks for coming here.

Did you receive new SIMs with the devices?

Speak soon,

Katie

Re: Switching from EE contract SIM to EE pay monthly - new SIM has no service

philb452 — Fri, 25 Oct 2024 11:10:23 GMT

The devices were all purchased direcly from Apple and were in use with the previous supplier.

2 devices have moved successfully, the 3rd was okay until moving between EE sims

Re: Switching from EE contract SIM to EE pay monthly - new SIM has no service

Katie_B — Fri, 25 Oct 2024 14:26:36 GMT

Hi @philb452.

I'd recommend giving us a call so our customer care team can check the number port completed correctly.

Katie

Re: Switching from EE contract SIM to EE pay monthly - new SIM has no service

philb452 — Mon, 11 Nov 2024 08:28:24 GMT

The number had to be reported

Re: Switching from EE contract SIM to EE pay monthly - new SIM has no service

Katie_B — Mon, 11 Nov 2024 15:07:49 GMT

Thanks for coming back and letting us know @philb452.

Has this now been resovled?

Katie