topic Re: Re: Stolen Number - Can I get it back? in SIM cards & Porting

Re: Stolen Number - Can I get it back?

John___WhyStay — Wed, 23 Oct 2024 08:32:08 GMT

Happened to me as well!! Just been reported on Look East to other Customers???? Seems EE/BT had a security breach??

Re: Re: Stolen Number - Can I get it back?

Chris_B — Tue, 22 Oct 2024 18:36:34 GMT

@John___WhyStay It’s not a security breach the scammer just needs information about you to pass as you when they call customer support to request the PAC.

Re: Re: Stolen Number - Can I get it back?

John___WhyStay — Tue, 22 Oct 2024 18:40:10 GMT

Could be BUT

To verify me as a customer they send a code to my phone? As at the time my phone didnt receive a code, how did it pass the security check?

Re: Re: Stolen Number - Can I get it back?

John___WhyStay — Tue, 22 Oct 2024 18:46:01 GMT

Also I called CS immediately after receiving a text to say that my number porting had been requested and asked for it to be cancelled which didn't happen as requested only 48hours later when I called again did it get cancelled?????

Re: Re: Stolen Number - Can I get it back?

Christopher_G — Wed, 23 Oct 2024 09:15:24 GMT

Hi @John___WhyStay

EE take security very seriously when it comes to handling your data. You can find more information on our Privacy Policy page.

You've done the right thing in speaking with our Mobile Care team. They will be able to begin an investigation with our Fraud team to look fully investigate what happened with your account specifically.

For help on staying safe, please see our Online Security: Avoid and Prevent Scams.

Chris