topic Re: Sim replacement in SIM cards & Porting

Sim replacement

Sweatybetty1 — Tue, 22 Oct 2024 10:16:58 GMT

Abusive ex partner has snapped sim and destroyed all my photo I’d I need to get a replacement sim with the same number

Re: Sim replacement

bristolian — Tue, 22 Oct 2024 07:09:34 GMT

Sorry to hear this.

Photos taken on a phone are stored on the device itself, not the SIM. The account-holder can report the SIM damaged, and get a replacement either via Royal Mail post or by attending an EE retail store with photo-ID.

Re: Sim replacement

Leanne_T — Tue, 22 Oct 2024 07:13:17 GMT

Morning @Sweatybetty1

I am very sorry this has happened to your SIM card and photos.

If you need a new SIM card with the same number, please give us a call from any other phone on 07953 966 150 and the team will send you a replacement SIM. You can also pop into an EE Store with photo ID to get the replacement SIM.

For the photos, have you backed these up before? What device are you using?

Thanks.

Leanne.