topic Re: Porting Nimber previously used on EE back to EE in SIM cards & Porting

Porting Nimber previously used on EE back to EE

NatalieR94 — Fri, 18 Oct 2024 16:30:30 GMT

I was previously an EE customer in 2022, I left to go to 02 because things got too expensive , I got a PAC code and took my number with me, I’ve now left 02 to return to EE with a better deal but have been told I can’t bring my number with me again because it was previously used on the EE network. Even though I can generate a PAC with 02, EE have told me I can’t use the number, surely there is a way around this? I’ve had the same number for 15 years and moved around the networks.
thanks

Re: Porting Nimber previously used on EE back to EE

bristolian — Fri, 18 Oct 2024 16:36:10 GMT

@NatalieR94 wrote:

have been told I can’t bring my number with me again because it was previously used on the EE network.

Out of interest, who at EE told you that? It's nonsense.

Re: Porting Nimber previously used on EE back to EE

NatalieR94 — Fri, 18 Oct 2024 17:37:05 GMT

It was just the technical support team I contacted who told me that, I’m really reluctant to give up the number I’ve had for the past 15 years, surely there is a way for me to transfer my number to their network?

Re: Porting Nimber previously used on EE back to EE

XRaySpeX — Fri, 18 Oct 2024 18:06:14 GMT

Have you tried giving the PAC to EE using Fill out this quick form to transfer your number ? No. should the be ported within a working day once you've activated your EE SIM. It'll be Tues. now.

Re: Porting Nimber previously used on EE back to EE

chistery — Fri, 18 Oct 2024 18:19:03 GMT

I think you've probably over complicated it by mentioning EE in the first place. The only important factor is the network it's currently on. I PAC in and out all the time to get the best deals, you'll be fine.

Re: Porting Nimber previously used on EE back to EE

bristolian — Fri, 18 Oct 2024 22:00:23 GMT

@NatalieR94 wrote:

It was just the technical support team I contacted who told me that

I suspect this is the "Level 2" support team within CS, and if so - they've just excelled themselves with what should be a very basic query for anyone in telecoms-CS.

It's complete nonsense, the past history of a number is utterly irrelevant for using a PAC.