topic Re: Transferred to EE - need to change the phone number recorded on the SIM in SIM cards & Porting

Transferred to EE - need to change the phone number recorded on the SIM

kphunter — Fri, 18 Oct 2024 11:18:36 GMT

Good morning

I recently transferred to EE, and ported my old number - it's working fine.

However, the information on the phone is still showing the original number of the new SIM card. How do I change it? The instructions on the website only refer to Iphones, I have Android.

Thanks

kph

Re: Transferred to EE - need to change the phone number recorded on the SIM

Chris_B — Fri, 18 Oct 2024 12:58:21 GMT

@kphunter Did you give your PAC code from your old network provider?

Re: Transferred to EE - need to change the phone number recorded on the SIM

kphunter — Fri, 18 Oct 2024 13:04:02 GMT

Yes - I made a 2 minute call, as advised by the helpline, and am receiving text messages sent to the new number. The new number is working, but looking at the details in SIM Manager on the phone, it is still showing the old number of the sim card.

Re: Transferred to EE - need to change the phone number recorded on the SIM

Ali_A — Fri, 18 Oct 2024 16:05:26 GMT

@kphunter

You can try popping your SIM card briefly into a different phone to manually update the number, Or you can call Customer Service on 150 where they can send a SIM refresh to your phone which should update the stored number.

Before you do those- have you tried restarting your device since your number changed over?

Ali