topic Re: EE doesn't recognise its own phone number in SIM cards & Porting

EE doesn't recognise its own phone number

kphunter — Tue, 15 Oct 2024 15:30:55 GMT

Hi everyone

I'm trying to use a PAC code to port my old number to EE. When I fill in the form, it tells me the EE phone number is not valid - I'm definitely inputting the number they sent me.

Advice appreciated.

kph

Re: EE doesn't recognise its own phone number

Peter_W — Tue, 15 Oct 2024 17:30:24 GMT

Good evening @kphunter.

Welcome to the EE Community 😁

Just to double check here, but is the number you're looking to bring over to your new contract a number that's also on EE, or is this on a totally different network?
PACs are only designed for transfers between different networks, so if it's an EE number this won't be accepted.

Peter

Re: EE doesn't recognise its own phone number

kphunter — Thu, 17 Oct 2024 07:33:01 GMT

Hi Peter,

Thanks for your reply. I phoned EE, and the helpful young man said the new sim was not activated - and activated it for me. So it's all sorted and ported now.

kph

Re: EE doesn't recognise its own phone number

Ritu_D — Thu, 17 Oct 2024 08:03:15 GMT

Good morning @kphunter

That is fantastic news, I am so pleased you have got everything resolved now.

If you need any help in the future feel free to come back to the EE Community.

Take care and have a great day.

Ritu