topic SIM not working in new handset in SIM cards & Porting

SIM not working in new handset

skybluetrev — Mon, 14 Oct 2024 13:14:44 GMT

Bought a new iphone 15 and swapped the sim over from my old 12 but it's not connecting. I can see in settings that it knows it is an EE sim but the signal strength icon in the top right is just a row of faded-out dots - any ideas what I need to do ??

Re: SIM not working in new handset

Ali_A — Mon, 14 Oct 2024 15:43:12 GMT

Hi @skybluetrev

Welcome to the EE Community.

Is your SIM on the iPhone 12 still active? If so you may need to activate your new SIM.

You can do this online at Activate Your SIM page

Ali

Re: SIM not working in new handset

bristolian — Tue, 15 Oct 2024 07:27:13 GMT

Is it a physical SIM you've swapped, or an electronic one?

Re: SIM not working in new handset

skybluetrev — Tue, 15 Oct 2024 11:35:07 GMT

thanks for replies, the sim was wiped somehow during transfer so I had to go into an EE shop and get a new one.