https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1458239#M49853 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1704089">@Wyremill</a></SPAN> I'm sorry to hear you're having issues getting your new phone up and running.</P> <P>If you'd like to download an eSIM for you new phone, you can do so through your My EE account.</P> <P>We have a web page which gives details on how to get a new eSIM for you phone and how to get the eSIM all set up, just click this link here: <A href="https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim" target="_blank">eSIM</A></P> <P>Chris S</P> Sat, 12 Oct 2024 08:05:56 GMT Chris_S 2024-10-12T08:05:56Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1458189#M49849 <P>I received my new phone today and I could not transfer my esim over, now neither device has a sim in it. Have been trying for hours now its not on either so I can’t even order a new one without waiting on the phone for an hour too speak too someone.&nbsp;</P> Fri, 11 Oct 2024 23:25:30 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1458189#M49849 Wyremill 2024-10-11T23:25:30Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1458239#M49853 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1704089">@Wyremill</a></SPAN> I'm sorry to hear you're having issues getting your new phone up and running.</P> <P>If you'd like to download an eSIM for you new phone, you can do so through your My EE account.</P> <P>We have a web page which gives details on how to get a new eSIM for you phone and how to get the eSIM all set up, just click this link here: <A href="https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim" target="_blank">eSIM</A></P> <P>Chris S</P> Sat, 12 Oct 2024 08:05:56 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1458239#M49853 Chris_S 2024-10-12T08:05:56Z